Faq
Once an order is placed, how long does it take to process the request and to ship it?
96% of the orders we receive are delivered on the time shown on order confirmation that will be send as soon as the order is processed. In the order confirmation you will find the first important information; please always check your e-mail or the Spam section or, if you prefer, send us an e-mail to info@sisas.it writing “address for the order confirmation” on the subject box and specify the correct address where to send the information. Thanks to our new Sales Department we can answer in just one working day (order confirmation or further information). You also need to value the shipping service. Our shipping partner ship all over Italy in 24 – 96 h. Please check with the Sales Department on the time necessary to ship the items in your area and, if you have specific requests, please specify it when you make the order so that we can ask for an express delivery.
How can I ask for the transport document (Delivery Note) or the order’s invoice?
The transport document will be automatically sent when we deliver the order. Please check your e-mail or the Spam section or, if you prefer, send us an e-mail to info@sisas.it writing “address for the order confirmation” on the subject box and specify the correct address where to send the information. The invoice will be automatically sent as soon as it is issued. Please check your e-mail or the Spam section or, if you prefer, send us an e-mail to info@sisas.it writing “address for the order confirmation” on the subject box and specify the correct address where to send the information. For any further need our accounting department will be please to help at +39.075-518641 or send an e-mail to the sales department info@sisas.it
Where can I find the products’ details and the technical data?
You can download for free our items’ technical data from our web site. If the file is too heavy or you have difficulties to download it, please contact us at info@sisas.it and we will send them directly via e-mail.
Where can I ask for more detailed information about the items?
Every information about our items is in our technical data and you can download it from the web site. You can also ask for more detailed information calling our secretariat department and asking for an assistance or sending an e-mail to info@sisas.it by completing the form with your data specifying the product you want to ask for.
How can I ask for information or technical assistance about electronic items?
About electronic items, their specifications or any sort of problems, you can call the secretariat department that will put you through with the Customer Care of the electronic department, +39.075.51.864.1, extension 4.
How can I ask the prices and potential discounts?
Information about prices or discounts for our customers, who are already in our data-base or in our salesman’s portfolio; in this case you can call our Customer Care Department at info@sisas.it or lgnagnetti@sisas.it or calling +39.075.518641
Is it possible to purchase by phone?
Of course it is possible to order by phone, especially if it is the first order so it is easier to verify all the data. We recommend anyway to make an order via e-mail or fax, to reduce eventually misunderstanding about transcriptions or interpretation.
Is it possible to ask information about the work in progress draft of signs?
Of course it is possible to ask information about the work in progress draft of signs, directly to the department or calling the secretariat department at +39.075.51.864.1, or via e-mail at studiografico@sisas.it.
What should I do if I receive a damaged or missing good?
You must send an e-mail with the shipping details and pictures of the damaged goods. This will be send to the Customer Care department, which will analyze the problem and will find a solution to it.
How can I send a request for assistance about shipped items (for example damaged items)?
It is possible to send a request for assistance:
- E-mail with shipping details, if you haven’t received the shipped items
- E-mail with attached pictures, if you received damaged items.
Every request will be analyzed by the Customer Care department, which will analyze the problem and will find a solution to it.
How can I make a request about accounting details?
For every request about accounting details please call at +39.51.86.41 or better via e-mail at info@sisas.it or lgnagnetti@sisas.it .
